Use this form to record a maintenance issue at a property you occupy. Include the property address or reference so that the person reviewing your request can identify the matter.
Help us understand the problem
- Describe what has happened, where it is happening and when you first noticed it.
- Explain whether the issue is continuing and any immediate safety concern.
- Provide your contact details and any information relevant to arranging access. Do not include alarm codes, keysafe codes or other security credentials.
If anyone is in immediate danger, call 999 or contact the appropriate emergency service. This form records a request; it is not an emergency response service. Do not wait for a website request to be reviewed where urgent action is needed.
After submitting, keep the reference shown on screen. Submission does not confirm that a contractor has been appointed, that access has been agreed or that a repair has been completed.
Read our privacy notice for information about how your request is handled. For other matters, contact us.
Call 999 if anyone is in immediate danger. For a gas leak in Great Britain, call the National Gas Emergency Service on 0800 111 999. Follow any emergency instructions in your tenancy information. This form is not an emergency service.