This notice explains how TIYEN CAPITAL LIMITED handles personal information submitted through tiyenlettings.com. It applies to property and general enquiries, initial applications, landlord enquiries and maintenance requests.
Last updated: 14 October 2026.
Who handles your information
TIYEN CAPITAL LIMITED is responsible for the information covered by this notice. Contact info@tiyenlettings.com or +44 7561 464227 about your information or this notice. Our registered office is Suite 207 Equitable House 7 General Gordon Square, C/O Mantax Lynton, London, United Kingdom, SE18 6FH.
Information we collect
We collect the information you enter in a form. Depending on the request, this may include your name, email address, telephone number, a property reference or address, intended start date, letting requirements and the details of an enquiry or maintenance issue. A submission is recorded with its reference, type and date. Authorised administrators may add handling notes and a processing status.
Technical security identifiers derived from your browser session and IP address help prevent duplicate submissions and abuse. Temporary rate-limiting entries expire after ten minutes; security references attached to a submitted record follow that record’s retention period.
Please provide only information relevant to your request. The website does not ask you to upload identity documents, bank statements or payment details. Do not include special-category personal information or information about another person unless it is necessary and you are entitled to provide it.
How we use it
- To understand and handle your enquiry, initial application or maintenance request.
- To contact you about the matter you have raised and record its progress.
- To operate and protect the website and restrict access to private records.
Where applicable, this processing supports steps you ask us to take before an agreement, the handling of an existing arrangement, or our legitimate interests in dealing with requests and maintaining a secure website. We do not use website forms to make automated decisions about tenant eligibility. Applications are reviewed by an authorised person.
The website does not take payments or send automatic email notifications. A successful form submission confirms that a record has been saved; it does not approve an application or confirm a tenancy.
Access and sharing
Submitted records are held in a private administration area and access is restricted to authorised administrators. Form-security checks, duplicate-submission controls and rate limits help protect the submission process. Hosting and technical support providers may process information where necessary to operate or protect the website, subject to appropriate access restrictions. We do not sell the information submitted through these forms.
If further evidence is needed for an application or another process, the person handling it will explain the information required and how it should be provided. This initial website form is not a document-verification service.
How long we keep records
Website enquiry, application, landlord and maintenance records are kept for 180 days after submission and removed through a scheduled daily clean-up once that period expires. Copies in rolling backups may remain for up to seven additional days after a live record is deleted. If a request leads to a separate agreement or record-keeping obligation, the handling and retention of those separate records will be explained as appropriate.
Your choices and rights
You can ask us to access or correct your personal information and, where applicable, request deletion, restriction or portability, or object to processing based on legitimate interests. The rights available depend on the circumstances. We may need to verify your identity before acting on a request; do not send identity documents through a general website form.
Contact us using the details above to make a request or raise a concern. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Cookies and website storage
We use necessary storage for form security, notice preferences and administrator login. We do not load third-party analytics or advertising trackers. Read the Cookie notice for the storage used and its duration.
Changes to this notice
We will update this page if the way the website handles information changes. The date above identifies the current version.